Job Title: Bar Lead
Location: Posh & Pours
Employment Type: Full-Time
Reports To: Owner
Job Overview:
Posh and Pours is seeking a dedicated and experienced Lead to oversee all aspects of our restaurant operations. This role is responsible for managing front-of-house, ensuring exceptional guest experiences, and maintaining the highest standards of service, quality, and efficiency. The Lead will report directly to the Owner and play a crucial role in driving the business's success.
Key Responsibilities:
- Front-of-House Management: Oversee dining room operations, including staff scheduling, training, and supervision of servers, hosts, and bartenders. Ensure a welcoming atmosphere and top-tier customer service at all times.
- Overall Operations: Manage day-to-day restaurant activities, including inventory control, ordering supplies, and maintaining equipment. Ensure cleanliness, organization, and adherence to all regulatory requirements throughout the establishment.
- Staff Leadership: Recruit, hire, train, and motivate team members. Address performance issues, foster a positive work environment, and resolve conflicts as they arise.
- Financial Oversight: Monitor budgets, control costs, and maximize profitability. Assist with tracking sales, labor costs, and expenses, providing regular reports to the Owner.
- Customer Experience: Handle guest inquiries, complaints, and special requests with professionalism and a solutions-oriented approach to ensure satisfaction and loyalty.
- Collaboration with Ownership: Work closely with the Owner to implement business strategies, promotions, and operational improvements. Provide insights and recommendations to enhance the restaurant’s performance.
Qualifications:
- Strong leadership and communication skills with the ability to manage diverse teams.
- Knowledge of food safety regulations and best practices in restaurant operations.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency with POS systems, inventory management, and basic financial reporting.
- Passion for hospitality and delivering exceptional guest experiences.
- Availability to work flexible hours, including nights, weekends, and holidays.
Compensation:
- Option for salaried or hourly pay, to be negotiated based on experience and preference.
- Additional benefits (if applicable) to be discussed during the interview process.
We look forward to meeting candidates who share our commitment to excellence!